Collection of Personal Information
At certain times, PenTeleData may collect information from you that is necessary to fulfill our service commitment to you. As a customer, you will be asked to provide information that is needed in order to create your PenTeleData account. We treat the information that you provide to us as confidential information. PenTeleData may use this personal information for editorial and feedback purposes, marketing and promotional purposes, for statistical analysis and for product development. Your personal information, however, will not be sold to any company nor will it be shared with third parties, unless specifically stated otherwise or in special circumstances, such as sale of the company or the company’s assets. In instances where PenTeleData and a partner jointly promote the PenTeleData Wi-Fi service, PenTeleData may provide that partner certain information for the sole purpose of allowing PenTeleData and the partner to evaluate the promotion.
PenTeleData collects certain optional information that you may provide through the registration or other processes. This information is used to tailor our account services to most effectively serve you, and to better understand the aggregate profile of our customers. This information may also be used in developing new services.
Like any business interested in attracting and offering the highest quality of service to customers, PenTeleData may gather voluntary demographic information about our customers. These questions seek to gain insight on such things as how an individual became aware of our service, their gender, occupation and travel preferences and practices. In addition, customer comments and inquiries are collected and stored for each customer that submits them. This information is collected and stored with the customer's individual PenTeleData account information. This information is kept completely private and confidential.
PenTeleData occasionally conducts user surveys to better target our service offering to existing as well as new customers. We sometimes share aggregated demographic information in these surveys with business partners that offer complimentary offerings to the PenTeleData Wi-Fi service. This information is summarized, and information about specific individuals is never shared with any third party. Participation in our customer surveys is voluntary.
PenTeleData may offer incentive programs to customers, visitors to the PenTeleData Web site (www.penteledata.net), the general public and individuals identified through direct mail lists. These offerings are promoted on the Web site, advertisements and press releases. At a minimum, required information includes name and e-mail address; in some cases, the customer must answer mandatory survey questions about other personal data or enter a program code. The information gathered in the entry form is used to verify the entrant's identity, to send the entrant an e-mail notification that their entry has been received, and to contact winners and/or prize recipients. Because the rules and terms of each program can vary, all information about each program is clearly posted during the event. All such programs are conducted in full accordance with United States federal and state laws.
PenTeleData has and may institute referral programs or similar programs, such as the "Tell a Friend" program. PenTeleData's "Tell a Friend" program allows customers to receive credit for each individual (a "Referral") that, as a result of their recommendation, also becomes a customer. For a customer to receive a free month of service under this program, (1) the Referral must become a subscriber to PenTeleData Unlimited and remain a subscriber of either or PenTeleData Unlimited for more than 31 days; (2) the Referral cannot be an existing PenTeleData customer; and (3) the Referral cannot have been previously submitted to the "Tell a Friend" program by another person. Existing customers provide the e-mail address of the Referral, and PenTeleData may send an e-mail message to the Referral from the referring customer's e-mail address informing them of the PenTeleData Wi-Fi service.
PenTeleData may collect and/or track certain information that is derived from your usage of the PenTeleData Wi-Fi service such as usage patterns, travel patterns and Web site page views and traffic patterns. PenTeleData may use this tracking information for statistical purposes to improve our products and services and to manage our networks and systems more efficiently.
PenTeleData also records the MAC (Media Access Controller) address from the network card in or used with your computer or other device to enable PenTeleData to accurately perform our billing functions.
Use of Information
PenTeleData will not divulge any of your personal information -- contact, financial, bill history -- to any other organization unless (1) you give PenTeleData explicit, and specific, prior permission, (2) the disclosure is required by law, requested by law enforcement officials, requested by subpoena or required in an emergency as determined by PenTeleData, (3) PenTeleData suspects fraud by a customer involving PenTeleData, in which case PenTeleData may investigate and report any evidence, including personally identifiable information, to law enforcement officials and to the courts in the course of seeking remedies at law and equity and/or (4) you make an inquiry, request or complaint that requires follow-up and we share your information with others to satisfy your inquiry.
PenTeleData opposes the e-mailing of any junk mail, and does not sell customer information to e-mail lists or telemarketers. If any of our partner sites engage in such practices, for any reason, PenTeleData will immediately investigate, and if appropriate, discontinue services with such parties. If you receive junk e-mail that mentions PenTeleData or its services, please send details to us at email@example.com and we will investigate promptly.
Correcting and Updating Your Information
As a PenTeleData customer, you are always fully in control of the information that we maintain to service you. You can change your personal information at any time and as often as necessary. You also can request that the data be deleted (requests for deletion of certain information may require closing the account). Information about a customer may be withheld or exempted from deletion if this is required by law, is part of a fraud investigation or is required for accounting and audit purposes.
Protecting the safety of minor children when they use the Internet is very important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and other applicable laws. We recommend that children receive permission from a parent before gaining access to the PenTeleData Free Wi-Fi service or sending personal information to PenTeleData or anyone else online.
Your account information is kept confidential and secure via a unique User Identification number and password that is issued to you. Your User ID and password should be kept confidential because it is the key to accessing the information held by PenTeleData about you. If your computer or other device is accessible to or by others, please log out of the PenTeleData site before you leave it. Security is also provided through your web browser, which supports 40, 56 or a 128-bit version of encryption with the SSL (Secure Sockets Layer) security protocol. When you visit the PenTeleData Web site, your personal account information is encrypted when transmitted across the Internet, using the highest degree of security applicable.
PenTeleData has instituted internal safeguards to reduce the likelihood of accidental disclosures and unintended access of customer information (although it is impossible to eliminate this possibility completely). All employees, contractors and other companies engaged by PenTeleData are contractually required, through signed, internal non-disclosure agreements, to keep customer information confidential and not to use it in any way other than what is necessary to perform their work for PenTeleData. Violations of these policies can result in termination in the case of employees, the severing of contractual obligations in the case of contractors and other companies, and in civil and criminal penalties if warranted and applicable by law.
All communications with sites external to the PenTeleData Web site has the possibility of being viewed by others due to the nature of how Wi-Fi operates. Other users of the Wi-Fi service may be able to view any private information that you send over your Wi-Fi connection. As such, the use of encryption to protect any information you send that may be private or confidential is strongly recommended.
PenTeleData ha instituted safeguards to protect your computer from hostile users on the Internet. These safeguards include firewalls and intrusion detection systems.
If you have any questions regarding this policy statement, please e-mail us at firstname.lastname@example.org.