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Unleashed Wi-Fi service Getting Started FAQ

What is Unleashed Wi-Fi service from PenTeleData?

Unleashed provides wireless high-speed Internet access to any user with a Wi-Fi enabled PDA or laptop computer. Unleashed service is available in locations across Pennsylvania and New Jersey.

Is there an access fee?

For pricing details, click here.

What are the system requirements for Unleashed Wi-Fi service from PenTeleData?

What Equipment do I need to connect?
You will need a laptop computer equipped with a Wi-Fi (802.11g) wireless card.
You will also need a standard web browser to sign in.

What type of Operating Systems does Unleashed service support?
Any operating system capable of supporting the Wi-Fi standard, including Windows 98/2000/XP/Vista, Mac OS X, and Linux can be used.

What do I need to make sure I receive proper Wi-Fi Support?

  1. 1. Make sure the location is offering Unleashed Wi-Fi service from PenTeleData.
  2. Set your SSID to "Unleashed-PublicInet-PenTeleData". Refer to your Wi-Fi card instructions for details on how to configure an SSID.
  3. Check to make sure that the Wireless Network Card is configured for Infrastructure mode.
  4. After making any changes, please reboot your computer.


What do I need to connect to your Unleashed Wi-Fi service?

At any Unleashed Wi-Fi location, make sure your Wi-Fi software and card are properly installed and turn on your computer. Once you open your web browser, you should see an Unleashed welcome page.

If I am a current PenTeleData subscriber, what do I need to connect to the network?

For current High-speed cable and High-speed DSL subscribers, you should see a login form in the top left corner of the Unleashed login page. Please enter your PenTeleData e-mail address (i.e. myemail@ptd.net). This is the same e-mail you use for logging into other features like Usenet (newsgroups) and your personal web space. For password, enter the password you use to check your e-mail. Finally, click "submit" and once you are verified, you can begin browsing.

If I am a new subscriber, how do I connect to the network?

If you do not currently have a High-speed cable or High-speed DSL account, you will need to sign up for Unleashed. To do so, click on the "Sign-up Now" link near the bottom of the welcome page. This will take you to the new account form, where you will need to enter your information including your name, address, and a valid credit card. Next, select a plan and click "Continue." The system will verify your information and display a success page once processing is complete. Click on the "Start Browsing" link to start using your new Wi-Fi access.

Is there a support number to call if there is a problem with the network?

If you are still having trouble connecting, please contact PenTeleData customer support at (800) 281-3564 or e-mail custserv@corp.ptd.net

Where can I find a complete up-to-date listing of all PenTeleData hot spot locations?

You can find a complete list here.